Exchange Policy

Last Updated: June 2026

At Sparrow, we want you to love what you purchase. If you need a different size or style, we are happy to help you exchange your items. Please review our exchange guidelines below.

1. Eligibility for Exchange

• You can request an exchange within 7 days of delivery.

• Important: The original bill or receipt must be provided with the item.

• The product must be unused, unwashed, undamaged, and in its original packaging with all tags attached.

2. No Refunds

• Please note that we do not offer cash or bank refunds. We only provide exchanges for another product or size of equal value.

3. Exchange Process

• Email us at sparrowclothingco4@gmail.com or WhatsApp/Call us at 03148416287 with your order number, receipt photo, and the item you want to exchange.

• Our support team will verify your request and provide instructions on how to send the item back.

• Once we receive and inspect the returned item, we will dispatch your replacement.

4. Shipping Charges

• Delivery charges for returning and sending the exchanged item will be borne by the customer, unless the product received was defective or incorrect.

5. Damaged or Wrong Items

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement free of cost.

6. Contact Us

For any assistance regarding exchanges, feel free to reach out to us:

• 📧 Email: sparrowclothingco4@gmail.com

• 📞 Phone/WhatsApp: 03148416287